“Order details can be viewed on the payment page. As soon as your portrait is finished, the tracking information will be updated right away.”

No worries! We use safe and long-lasting paints that keep their colors vibrant. As long as the artwork is kept away from direct sunlight and humidity, it can be preserved for years to come.

Rest assured, every portrait is carefully packaged with protective and durable materials to ensure it arrives safely. In the rare event of any issue during delivery, we provide full after-sales support to make it right for you.

Rest assured that your satisfaction is very important to us. If you are not completely happy with the product you received, we offer after-sales support such as revisions or even a redraw of the work (refunds are not provided). In other words, if there’s anything you’re unhappy with, you can let us know your specific concerns and we will adjust the work based on your feedback until you are satisfied.

To request a revision or rework, you can contact our customer support team via direct message (DM) or through our platform. Please provide your order details and clearly outline the changes you would like. Once we receive your feedback, our support team will respond as quickly as possible and make the necessary modifications to ensure the final result meets your expectations. We hope this approach demonstrates our commitment to your satisfaction and helps build your trust in our services.